Programme

THURSDAY, 8 MAY 2014

 
'Capturing the Retail REvolution'
 

07.30 – 08.30

Registration / Coffee & Tea
08.30 – 08.40

Opening & Welcome
08.40 – 09.00

Introduction
 

  • ‘Consumption Behaviour under a Transiting Chinese Economy’
    Mr Chris Leung, Executive Director & Senior Economist at DBS Bank, Hong Kong
09.00 – 10.00

Session 1 - Investing into Retailing
 

  • ‘The Retail Revolution: The TANGS Survival Guide‘
    Mr Tiang Sooi Foo, CEO of TANGS, Singapore
     

  • ‘Enhancing Customer Experience/Service by Employee Training‘
    Mr Abid Butt, CEO of Banyan Tree Hotels & Resorts, Singapore
10.00 – 10.40

Break
10.40 – 12.10

  • ‘Moving Up The "Smiling Curve": The Case of Esquel’
    Mr John Cheh, Vice Chairman & CEO of Esquel Group, Hong Kong
     

  • ‘Perspectives on Luxury Travel Retail’
    Mr Philippe Schaus, Chairman & CEO of DFS Group, Hong Kong

    Followed by a panel discussion moderated by Mr Mark McKeon, CEO of The Glen Retail Consultancy, The Netherlands
12.10 – 13.10

Lunch Break
13.10 – 14.40

Session 2 - Global CEO Round Table - Management Style & Leadership
 

  • Mr Simone Dominici, Managing Director of Coin & Excelsior, Italy
     

  • Mr Douglas Hsu, Chairman & CEO of Far Eastern Group, Taipei
     
  • Mr Paul Kelly, Managing Director of Selfridges Group, United Kingdom
     
  • Mr Wee Sung Tang, Chairman of TANGS, Singapore

    Round Table moderated by Mr Bernie Brookes, CEO of Myer Holdings, Australia. 
14.40 – 15.10

Break
15.10 – 17.10

Session 3 - Adapting New Technologies - Opportunities & Challenges
 

  • ‘90% of Management is Structure’
    Mr Tadamitsu Matsui, Chairman & CEO of Muji / Ryohin Keikaku, Japan
     
  • ‘Omni-Channel in Retail’
    Mr Xiaodong Chen, CEO of Intime Retail Group, China
     
  • ‘Sustainable Multi-Channel’
    Mr Marc Bolland, Chief Executive of Marks & Spencer, United Kingdom

    Each presentation followed by a Q&A session moderated by Mr Simon Susman, Non Executive Chairman of Woolworths, South Africa & IGDS President
17.10 – 17.20

Wrap-Up & Closing
19.30 – 22.30

Official Dinner & Award Ceremony for the 'Best Department Store in the World 2014'
FRIDAY, 9 MAY 2014

 
'Capturing the Retail REvolution'
 

07.30 – 08.30

Registration / Coffee & Tea
08.30 – 08.35

Welcome
08.35 – 10.35

Session 4 - Seeing the Multi-Lifestyle Customer
 

  • ‘Identifying Consumer Insights and Trends from Transaction Data'
    Matthew Driver, President of MasterCard South-East Asia, Singapore

     

  • ‘The India Experience‘
    Mr Govind Shrikhande, CCA & Managing Director of Shoppers Stop, India
     

  • ‘Putting People First - Ahlens Journey to Becoming a Design-Thinking Department Store’
    Mr Gregg Mowins, CEO of Åhléns, Sweden
     

    Followed by a Panel Discussion moderated by Mr Andrew Jennings, Former CEO & Global Retail Advisor – Board Member, UK
10.35 – 11.05

Break
11.05 – 13.30
  • ‘Galleria: Building a Brand as a Premium Retailer‘
    Mr Sehun Park, CEO of HanwahGalleria, South Korea
     
  • ‘Creating Absolute Value Through Innovation from the Standpoint of our Customers’
    Mr Hiroshi Ohnishi, Chairman & CEO of Isetan Mitsukoshi, Japan
     
  • ‘How to Stage a Department Store’
    Dr Christian Mikunda, Dramatist of CommEnt, Austria

    Followed by a Panel Discussion moderated by Mr Paolo de Cesare, CEO of Printemps, France

 
13.30 – 13.40

Wrap-Up & Closing
13.40

Farewell Snack

 

* Simultaneous translation into Chinese and Japanese languages will be provided during all sessions.

 
 
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